FAQ

We will process the order within 1-4 business days after payment. (Excludes custom items.)

Shipping time to USA:
Urgent Express : 3-6 business days (UPS Saver)
Express Shipping: 4-8 business days (FedEx , UPS, EMS,DHL)
Standard Shipping(Trackable): 10-15business days (USPS United States Postal)

Shipping time to the other countries:
Express Shipping: 4-8 business days (FedEx , DHL, Aramex, UPS, EMS)
Standard Shipping(Trackable): 15-20 business days

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

Shipping costs are calculated at checkout.

You can click or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

100% COMPENSATION FOR PACKAGE LOST !
Green Shipping Protection is a service provided by Moderndancedress. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available.

We ship products from our international distribution centers, which are established in theUnited States, the United Kingdom, Germany, Australia, and mainland China. We utilize proximity fulfillment; your order will be dispatched from the closest warehouse with available inventory.

Our manufacturing process adheres to stringent quality controls, ensuring every product matches its description perfectly. Comprehensive quality assurance checks are conducted on all finished goods prior to dispatch. We welcome you to try our products.

Currently, we operate exclusively as an e-commerce platform and do not have physical retail locations. This direct-to-consumer online business model allows us to significantly reduce overhead costs, enabling us to offer more competitive and reasonable pricing to our customers.

We are committed to maintaining exceptional quality standards. In fact, numerous online retailers and physical boutiques source their products from us as regular clients. Please be assured of our high-quality craftsmanship.

We encourage you to share your specific needs or concerns, and our team will gladly provide personalized recommendations to ensure you find the perfect item."

Moderndancedress has operational offices established in both China and the United States.

Our Quality Commitment:

We ensure that every product is meticulously crafted to strictly adhere to the standards depicted in the accompanying imagery and meet high quality requirements. All finished goods undergo a series of comprehensive and meticulous quality control inspections before they are dispatched to you.We are fully confident in the quality of our products and sincerely invite you to experience our premium offerings.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.

We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.

To cancel your order, please contact our service team via email at: service@moderndancedress.com

Once the cancellation process is completed, you will receive an email confirmation. Please note that orders cannot be cancelled after they have been shipped."

Whether we can modify your order depends on the status of the items you purchased and how recently you placed the order.

Please email our customer service team as soon as possible at service@moderndancedress.com so we can verify the details and process your change request.

Please Note:Order modifications might lead to a delayed delivery time. We kindly remind you that once a parcel has been dispatched, modifications cannot be made.

Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

Return and Exchange Policy

Eligible items may be returned or exchanged within15 daysof the original delivery date.

To initiate a return or exchange, please contact our customer service team atservice@moderndancedress.comwithin the 15-day window from the receipt of your package.

For complete details regarding our return and exchange guidelines, please refer to the following link: https://www.moderndancedress.com/pages/return-refund-policy

We maintain warehouses in several global locations, including theU.S., UK, Germany, Australia, and mainland China.

To ensure your return process is smooth and efficient, please make sure to contact our customer service team (service@moderndancedress.com) before shipping your items to obtain the accurate return address and operational instructions.

Return shipping fees vary depending on the logistics carrier you use, the weight of the parcel, and the final destination.

To ensure a smooth return process and to receive the accurate return address and instructions, please prioritize contacting our customer service team before dispatching your package.

"Restocking Fee Policy for Multiple Item Returns:

Pursuant to our company's return policy, a 20% restocking fee will be applied if your return includes one (1) or more items in a single order.

Fee Explanation:This fee covers the associated operational costs of processing returned items, including thorough quality inspections, necessary repackaging, and preparing products for resale. Implementing this fee helps us maintain the integrity of our inventory and ensures that all returned goods are properly handled, inspected, and made available to future customers in pristine condition.

Thank you for your cooperation and understanding."

To maintain the quality and extend the lifespan of your dancewear, please follow these professional washing recommendations:

• Washing Method: We highly recommend hand washing separately, using cold water and a mild detergent. Please do not machine wash, as machine washing may damage delicate fabrics and embellishments.
• Drying Method: Do not forcefully wring or twist the garment to remove excess water. It is recommended to lay the garment flat to dry, or gently press out the water with a clean, dry towel, then air dry naturally.
• Precautions:Avoid soaking the garment for long periods.Never use hot water, bleach, or fabric softeners, as these can harm the fabric’s elasticity and the vibrancy of the colors.Slight fading or color bleeding might occur during the first wash of certain bright-colored garments; this is considered normal.For new garments, washing with warm saltwater the first time can help effectively set the colors and minimize color transfer.